Partners & Subcontractors will register both their business and workers by following the instructions and links on the Partners & Subcontractors page.

3rd Party Providers will register their workers only by following the instructions and link on the 3rd Party Provider page.

Accredited Service Providers (ASPs) will register by following the instructions and link on the ASP page.

Registration ensures partners are qualified to work for Ausgrid. It allows you to keep company and worker information up to date in one place online, and to ensure your business and workers are qualified and compliant to safely work for Ausgrid, on or near the network.

If your business provides services and invoices Ausgrid directly, or you work on multiple Ausgrid sites and invoice both directly and indirectly, you are a partner. If your business does not invoice Ausgrid directly, you are a subcontractor. As a subcontractor, you must adhere to the safety management system of your principal contractor at all times when performing works at Ausgrid.

Partners will only register workers directly employed by them. Please visit the partners & subcontractors page for instructions to register.

Please visit the 3rd Party Provider page for instructions to register.

Accredited Service Providers (ASPs) complete contestable work for Ausgrid – any work to design, construct or install assets that connect a customer’s installation to the Ausgrid electricity network, including work on or near the network. Click to follow the instructions to register as an Ausgrid ASP.

BUSINESS (Partners only)

The cost to join the program is based on the level of compliance required for your business and the type of services your company offers.

Please note that adding additional clients in the Avetta system may increase your annual membership cost. Any increase will be generated and charged via future invoices

WORKERS (Partners & Subcontractors)

Worker registration costs $125 + GST per person for profile verification and the supply of a plastic access ID card and e-card, with renewal costing $90 + GST annually from year two.

You can contact Pegasus, who manages the system on behalf of Ausgrid. Visit Contact Us for details.

Ausgrid will only assign work to partners that are compliant in the system. Your business must meet these minimum requirements to achieve compliance:

• Public and Product Liability insurance of $50M for any one occurrence
• Workers Compensation Insurance for Australian companies
• Professional Indemnity if prompted

If applicable, other forms, insurance, or licences such as:

• High Risk Licencing
• Accreditation Documents such as ISO 9001
• Certified Safety Management System certification
• Evidence of your Safety Management System

A Manual Audit is an independent desktop audit of your Work Health and Safety documents completed by a qualified WHS professional. It will compare your information against legal and industry requirements to ensure your systems are meeting these obligations. Ausgrid contractors will be contacted when the Manual Audit is complete and you are compliant in the system. If you do not pass the Manual Audit, we’ll send you a corrective action report detailing the action we can help you take to become compliant.

You will only be compliant when both your Manual Audit and registration has been verified and approved.

Please allow up to 1  – 2 hours to upload all of the documents in your review. If you run out of time to complete the SMS review in one session, your work will be saved and the next time you login, you can continue from where you left it. If you are part of a franchisee service, then you may have documents available from your parent company.

The documents you’ll be asked to upload in the system depend on your category and may include, but are not limited to:

• WHS / OHS Policy
• Environmental Policy
• Risk Management Procedures
• Systems of Work process including incident management
• Drug and Alcohol management
• Emergency management
• Training procedures including induction management
• Sub-Contractor Management (if applicable)
• Continual improvement processes

Avetta respects the privacy of every person who contacts our company or is associated with the services that we provide to our customers. Our Privacy Policy outlines the information we collect and how we use it.

You can enter your worker’s personal email address and phone number when booking their training. If you choose to add your email or number, you must forward along any training invitations or notifications to them.

All mandatory competencies must have evidence uploaded against each requirement prior to booking classroom training. Ausgrid in some instances will allow a booking confirmation to be provided as evidence so a booking can be made for Ausgrid classroom training. This only applies to the following competencies:

• HLTAID001 – Provide cardiopulmonary resuscitation
• UETTDRRF10 – First Aid in an ESI Environment
• UETTDRRF06 – Perform rescue from a live LV panel

All other mandatory competencies will be required to be uploaded to secure a booking.

Workers will receive an email invitation that contains both a link to download the Onsite mobile app and their user name and password.

The email will be sent to the email address entered against their profile during registration. If you have used a generic email address for the worker, the administrator of that address will need to forward the user name/password to the worker.

The worker will then download the App to their mobile device and create their own 4 digit pin for easy access.

The Onsite Mobile app allows the user to view their work roles, competencies, authorities, and licences to ensure their own compliance, right down to the document level. They can also scan the cards of other workers to ensure their compliance before assigning tasks on the job.