Accredited Service Provider

Registration Process

Accredited Service Providers (ASPs)

The Ausgrid ASP Authorisation Management System process for Accredited Service Providers (ASPs) is outlined below.

Am I an ASP?

To undertake contestable work within Ausgrid’s network, you need to be an Accredited Service Provider (ASP). Contestable work is any work to design, construct or install assets that connect a customer’s installation to the Ausgrid electricity network, including work on or near the network.

Prior to applying for ASP authorisation with Ausgrid, you need to first become accredited under the ASP Scheme. Refer to the ASP Accreditation Scheme website for information about how to become an Accredited Service Provider.

Please note: The authorisation of Level 3 ASPs is not currently managed through the Pegasus System.

If your business provides services directly to Ausgrid, for works that are not customer funded contestable work, you are a partner or subcontractor. Refer to the links below for more information:

Visit the partners page for information and instructions to register.

Visit the subcontractor page for information and instructions to register

Information for ASPs

Details of the requirements of an authorised ASP with Ausgrid are outlined in Ausgrid’s ‘ES4 Accredited Service Provider Authorisation’ along with information on Ausgrid’s website. Ausgrid is currently revising the ‘ES4 Accredited Service Provider Authorisation’ document to align with the requirements of the ASP Authorisation Management System and therefore information detailing the ASP authorisation processes in ES4 (amendment 0 dated 05/09/2017) will not be current. All other information in ES4 remains current and must be read an understood by all authorised ASPs. To keep up to date with the ASP authorisation process prior to the release of the revised ES4 please refer to the general information notices and updates on Ausgrid’s website.

ASP Authorisation fees

ASP authorisation services provided by Ausgrid are an Alternative Control Service. The allowable fees applicable to these services are approved by the Australian Energy Regulator and are detailed in Ausgrid’s ‘Alternative control services fee schedule’ and Ausgrid’s ‘Connection Policy’.

The fees detailed in the Alternative control services fee schedule have been revised for the ASP Authorisation Management System and are detailed in Table 1 below. These fees are current as of 28 October 2019 and are payable to Ausgrid.

Ausgrid Training

Ausgrid’s training group provides Ausgrid-specific training for Accredited Service Providers (ASPs).

Training services provided by Ausgrid are an Alternative Control Service. The allowable fees applicable to these services are approved by the Australian Energy Regulator and are detailed in Ausgrid’s ‘Alternative control services fee schedule’ and Ausgrid’s ‘Connection Policy’.

Ready to register? Let’s get started!

We suggest you read through the process below first and source the required information to register your business and workers.

You can find detailed user guides for the system (with screenshots) on the Help and Resources page.

The two-stage process is detailed below – simply click to expand the sections.

Stage 1: Business Registration (click to expand)

Step 1 > Create a user name and password to register your business

The Ausgrid ASP Authorisation Management System can be found by clicking the REGISTER BUSINESS button below:

Start by entering a user name of your choosing, plus your email address and a password. You’ll be emailed confirmation.

Step 2 > Register business details

Using your new details, login to the system.

You may now follow the process to register your company details by answering profile questions and selecting the documents you must supply to support your registration.

Step 3 > Upload documents for verification

You will be prompted to upload copies of the documents selected for verification. You’ll be emailed when your documents are verified, or informed of any corrections needed to finalise business registration. Documents may include:

    • Professional Indemnity Insurance (Level 1 ASPs only)
    • Bank Guarantee (Level 1 ASPs only)
    • Department of Planning, Industry and Environment Company Accreditation Letter

Step 4 > Attend company authorisation meeting

If you are applying for an initial ASP company authorisation, you must attend an in-person meeting with Ausgrid. This meeting will provide your company with information for working safely on or near Ausgrid’s network, Ausgrid procedures and processes relevant to your work, and allow you to ask questions regarding ASP authorisation and compliance.

To complete your registration, you will be sent login details to register your workers and book their online ASP Authorisation information session. 

Stage 2: Worker Registration (click to expand)

Step 1 > Login to register your workers

The Ausgrid ASP Authorisation Management System to register your workers can be found by clicking the button below:

Login with the details sent to you by Pegasus.

The next steps are to add your workers to ensure their compliance to work on or near Ausgrid’s network as an authorised ASP. If a worker is already registered with Ausgrid, you can search and select their profile to add the correct role/s in this system.

Step 2 > Add workers

Start by selecting Manage Roles and then Add New Employee. Upload a photo of your worker and enter their personal contact details, address, phone and email.

Step 3 > Choose roles and book information session

Continuing through the worker’s profile, the next step is to Add New Role. Only select roles the ASP company and worker are accredited for by the NSW Department of Planning, Industry and Environment, which match their accreditation documentation.

You will also assign their online ASP Authorisation information session, and they will be emailed a link and login details.

Pegasus validates profile and applies roles

Pegasus will validate your worker’s profile, and once they successfully complete their online ASP Authorisation information session, their role will be applied to their profile. At this time, their plastic access ID card will be printed and sent.

Ausgrid field auditors will be scanning the cards of ASP workers to ensure their compliance, so they must be carried at all times when working on or near Ausgrid’s network.

It’s important that you keep all company and worker details up to date. You can login at any time to update your account or their profiles. During registration, you may also elect to invite your worker to the Worker Portal, allowing them to maintain their own profile to work on or near Ausgrid’s network.